Ridge Corporation reduced spending and streamlined their hiring process using Team Engine's automated candidate sourcing and texting.
Sharon and Tanya share the brunt of hiring responsibility at Ridge Corporation, along with all the other duties typically handled by an entire HR department: payroll, benefits, employee engagement and more. Like most HR professionals who “wear many hats” in their organization, Sharon and Tanya were spending too much time on hiring and weren’t getting the results they needed.
With no centralized process for posting jobs, they found it cumbersome and inefficient to log in to multiple job boards to review resumes and communicate with candidates. They also spent a lot of time on spreadsheets manually tracking where each applicant came from and how to communicate with them. When candidates did pick up the phone or respond to an email to schedule an interview, there would always be no-shows (and more wasted time preparing for them).
Adding to their (and their CFO’s) frustrations, Sharon and Tanya were spending nearly $1,000 per week on promoted job postings! Something had to change.
Sharon knew that there had to be a way to put everything into one platform instead of juggling multiple sites simultaneously. When she tried out Team Engine’s free trial, she saw immediate results. Not only did her jobs post to numerous job boards from one centralized interface, but she also found the software easy to learn and navigate. In just one-week, Sharon was able to schedule multiple interviews for multiple jobs, whereas previously, some postings would go untouched for weeks at a time
Ridge Corporation now saves over $3,600 a month on job postings, and hours of Sharon and Tanya’s time by managing a much simpler process.
Team Engine funnels everything into one system. It’s organized so that I don’t need to flip back and forth on all the different accounts with multiple job boards anymore.”
With multiple job board accounts came multiple avenues of communication with candidates. If an applicant came in through Indeed, Sharon and Tanya used Indeed messenger to reach out. If an applicant came from any other source (such as employee referrals, their own website, or other job boards), they’d play phone tag trying to set up an interview, or send an email and roll the dice on the applicant receiving it, opening it, and replying to it.
With different avenues of communication and countless job boards to log in to, it was chaotic and disorganized to keep up with candidates and schedule interviews. But that all changed when Ridge Corporation started using Team Engine’s automated text messages and emails for interview confirmations, reminders and follow-ups.
The automated messages help us reach applicants quickly, and the auto-reminders for interviews are a savior. If someone can’t make the interview, we actually hear a reason why and can reschedule instead of wondering what happened.
Now, Team Engine does the work for them. When someone applies, Team Engine sends automated text messages to engage the candidate right away, no matter where or how they applied.
But most importantly, this allows her to grab and hold the attention of her most qualified candidates from the get-go. Timely communication from a potential employer signals interest and enthusiasm, which could be the difference between a candidate accepting Ridge Corporation’s offer or their competitor’s.
Like most manufacturing plants, the HR department leaned on shift supervisors to relay important messages directly to employees during their daily start-up meetings—which wasn’t always reliable. Sharon and Tanya also made announcements during the monthly all-employee meeting, but those meetings never included third shift workers. They even rotated messages on break room TVs, but employees missed that messaging when they were out on vacation or PTO.
But now, with Team Engine’s employee messaging platform, Sharon can send one text (from her computer) to everyone’s cell phone with the click of a button. Whether she’s announcing company celebrations, sharing important deadlines, or issuing new policies, she can rest assured that all employees are not only getting the message, but getting the same, consistent information.
I started using the employee texting feature and that’s working really well. They like the consistency of the messaging. We’re capturing everyone and they’re all hearing the same thing.
To go the extra mile, Sharon and Tanya have also implemented automated Happy Birthday texts and congratulatory work anniversary texts. It’s a small and simple gesture, but they’ve noticed that employees really appreciate the extra personal touch.
Managing over 200 employees is hard enough without spending hours jumping between websites, spreadsheets, phone calls, and all-hands meetings trying to connect with applicants and employees. Sharon and Tanya can now focus on the people side of the business while Team Engine unifies and automates personalized communication with every person in the company. They’re finally putting the “human” back into Human Resources.
Note: This is the first in a series of check-ins with Ridge Corporation as we follow them through their first year with Team Engine. Sign up for our newsletter to get notified of new updates in their customer journey.