You can’t run a business without internal communication, that’s a given, yet we find ourselves stumped in a new world where most communication is done digitally. It’s not new that white-collar employees communicate by email, but what does that leave blue-collar employees with? Email is a mess for the deskless workforce because they’re on the go; they aren’t stuck at a desk, staring at a computer, waiting for the next email to pop up. Most blue-collar workers don’t even have a work email address, so communication often requires a phone call or an in-person meeting. More often than not, you need to get out important announcements about new policies or weather delays, which can’t be missed. Texting can guarantee that these important messages will get across.
80% of Americans—nearly 300 million people!—use text messaging, and many employers have found text messaging to be the best form of communication for their blue-collar workers. The issue is, no one wants to use their personal cell phone to text employees, and not everyone gets a work phone. Luckily, there is software to solve that problem, but what do you need to look for in communication software? We’ve looked at a few different platforms, such as iCIMS, JazzHR, BreezyHR, ClearCompany, Simple Texting, EZTexting, and Team Engine to see if they cover employee messaging, automated text messages, surveys, and candidate communication and why those features are important:
Employee Text Messaging
When your workforce is on the move, it can be hard to get everyone together to discuss changes in schedules, projects, or other workplace issues. Yet, most problems that arise are matters that need to be addressed urgently. Being able to send your employees a text message is essential, but not every software offers that.
iCIMS offers TextHR, an employee communication messaging platform. TextHR allows you to send text messages through their software to have 1-on-1 or group messages with your employees. TextHR is part of the advanced communication suite.
SimpleTexting is an SMS messaging platform that is typically used for marketing, but can also be used for employee messaging. With SimpleTexting you can choose to use your business number, or implement a new number. Their platform allows for you to message employees 1-on-1 or to create group messages. You can also set up text templates. SimpleTexting works by purchasing credits, one text message is one credit, and one multimedia message (an image or video) is three credits.
EZTexting is an SMS messaging platform that is also typically used for marketing, but because of their credit pricing plan EZTexting can be used for employee messaging. EZTexting allows for 1-on-1 messaging and group messages.
Team Engine offers 1-on-1 and group employee text messaging as a standard feature of the platform. You can connect with just a single employee to ask specific questions such as missing clock-out times, uniform size, or incident reports. You can also create groups with assigned supervisors so field managers have access to their team messaging at no additional cost.
You can also send out announcements to the entire company or groups without worrying about individuals replying to the entire group. All replies are only sent back to you, not the entire group message; so, you never need to worry about embarrassing or unprofessional group messages again.
*Note: ClearCompany, JazzHR, and BreezyHR only support candidate messages and do not offer any employee texting features as of today.
It’s important to give your employees a voice. You can’t just wait around for the yearly reviews or think they will just come to you. It can be difficult to hunt everyone down just to ask them a survey question, but by texting out a survey, you can quickly get the responses you need.
We searched high and low for another hiring, recruitment, or team management software that offers employee surveys to compare to Team Engine, and we were sorely disappointed. Surveys are essential to ensure your employees are happy in their position and to give you the input necessary to improve the work environment. With Team Engine, you can send out onboarding surveys, employee surveys, exit surveys, and everything in between, straight to your employees’ cell phones.
If emailing your current employees isn’t working, emailing your applicants definitely isn’t working. Something to look for in a communication software is the ability to send text messages to candidates. Applicants provide their cell phone numbers in their applications, but people don’t pick up calls from random numbers anymore. But, when they get texts from a company, they’ll reply. So which platforms are offering texting with candidates?
ClearCompany provides ClearText. It’s built into their ATS to allow you to text candidates off of the software. With ClearText, you select a candidate and connect 1-on-1 via text messages. Those messages are then saved to the candidate’s profile.
SimpleTexting offers candidate communication as well. If you purchase their credits to use for business messaging, you can send out text messages to both your employees and candidates. As long as you have the credits to use, you can utilize the messaging however you would like.
iCIMS purchased TextRecruit, so now they’ve built an advanced communication suite. You can text candidates 1-on-1 through your recruiting process. The communication suite is a separate purchase from the recruitment marketing suite and hiring suite.
JazzHR in the last few months has added candidate texting as an option for hiring managers. Candidate texting isn’t part of the software package but can be purchased at an additional price, with a few different package options. With JazzHR, you can communicate with candidates 1-on-1, and you can also set up template messages to select and send out instead of having to type out a new message each time.
BreezyHR also offers candidate texting. Like the other platforms, BreezyHR allows you to message candidates 1-on-1 through the software. Candidate texting is a paid feature, so you purchase it as an add-on to your current BreezyHR package.
Team Engine is a blue-collar team management platform, so of course, the focus is on communication. One of the first features they came out with was candidate texting, to help recruiters connect with candidates more efficiently. They assign you a dedicated local number, and let you send messages through the software right to candidates’ phones. This feature is included as a standard part of the platform at no additional cost.
Automated Text Messages
Any software platform will allow you to easily see when someone replied to your message, as well as send out all the messages you need, but what about when you’re not logged in? Some software have now built-in the ability to send automated text messages, so when you’re busy working, the software can keep the conversation for you.
iCIMS offers ARI, an AI recruiting assistant. The assistant allows you to automate messages, which means ARI can text candidates while you are working on another project. ARI learns from the messages sent through the iCIMS platform to anticipate questions. ARI is also part of the advanced communication suite.
BreezyHR has automated messages for different actions. You can create a template for when someone applies, or for when you move them to the next stage like accepting an application or interviewing. This means the message will automatically send out when you move the applicant to another stage.
Team Engine provides automated candidate texting. You can set up templates to be sent out after someone applies to keep the conversation going. Team Engine’s Intelligent Hiring Assistant uses these first few messages to monitor that the candidate is responsive; you can also set up these messages to collect any information that you need from the applicant. Templates can also be sent out when you move a candidate to a new stage like from review to interview. Once there, Team Engine automatically sends interview reminders via text to make sure there are no no-shows.
When implementing software for texting candidates and employees, you want to make sure they offer everything you need. If you’re looking for an all-encompassing team management platform, then Team Engine is right for you. We’ve worked hard to build an intelligent suite of hiring and communication tools. If you’d like to see how simple and effective texting for employees can be, try Team Engine at no cost.